Privacy Policy for Tranquiljc.com

Effective Date: 01/01/23

Welcome to Tranquiljc.com. This privacy policy outlines how Tranquiljc.com (“we,” “our,” or “us”), a therapy clinic in Johnson City, TN, owned by Rebecca DeLong, handles the personal information collected from clients and visitors to our website. We are committed to maintaining the confidentiality and security of our clients’ information in compliance with legal standards and professional obligations.

1. Information We Collect

We collect certain personal information from clients to provide therapy services effectively. The types of information we collect include:

• Personal Identifiers: Name, email address.

• Health Information: Some mental health details necessary for service provision.

• Payment Information: Billing details collected through secure third-party systems.

2. How We Collect Information

We collect personal information through online forms on our website and through secure third-party software used to manage bookings, payments, and records.

3. Use of Collected Information

The information collected is used solely to:

• Provide therapy and related services.

• Process payments.

• Communicate with clients regarding their care and appointments.

4. Disclosure of Information

We do not share personal information with any third parties except as necessary to comply with legal obligations or with the client’s explicit consent.

5. Data Protection and Security

We adhere to HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect sensitive client information. All collected data is stored securely, with appropriate safeguards to prevent unauthorized access.

6. Client Rights

Clients may request access to, updates on, or deletion of their personal information by submitting a written request. We will respond promptly to such requests, in accordance with applicable privacy laws.

7. Data Retention

We retain client information as required by Tennessee state guidelines to ensure legal and professional compliance. After this period, any retained data is securely disposed of.

8. Use of Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance the user experience and analyze website usage. This data helps us improve our services and is collected in aggregate, without identifying individual users.

9. Children’s Privacy

We provide therapy services to minors under the supervision of a parent or legal guardian. We collect and use information about minors only with the consent and involvement of their parents or guardians.

10. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Phone: (423) 430-9362

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Clients and visitors will be notified of any significant changes on our website.